Privacy Policy

Your Privacy Matters

At AMAC MAZAO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us when you:

• Create an account on our platform
• Complete your business profile
• List products for export
• Place orders as a buyer
• Communicate with our support team

1.2 Types of Personal Information

1.3 Automated Information Collection

We automatically collect certain information when you use our platform, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Transaction patterns and preferences

2. How We Use Your Information

3. Information Sharing and Disclosure

3.1 With Other Users

We share necessary information between buyers and sellers to facilitate transactions, including business names, product details, and contact information for order fulfillment.

3.2 With Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment Processing: Nawiri Digital Bank and escrow services
• Logistics: DHL and other shipping partners
• Verification: KEBS, WRSC, and certification bodies
• Analytics: Platform performance monitoring

3.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of AMAC MAZAO, our users, or the public.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security assessments
• Employee training on data protection
• Incident response procedures

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for auditing

Transaction records are typically retained for 7 years in compliance with Kenyan business regulations and tax requirements.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information through your account settings or by contacting our support team.

6.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

6.3 Account Deletion

You may request deletion of your account, though we may retain certain information as required by law or for legitimate business purposes.

6.4 Marketing Communications

You can opt-out of marketing communications at any time by updating your communication preferences in your account settings.

7. International Data Transfers

As a cross-border trade platform, your information may be transferred to and processed in countries outside of Kenya, primarily:

• United Arab Emirates: For payment processing and buyer communications
• European Union: For buyer transactions and logistics coordination
• United States: For cloud services and analytics

We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and maintain sessions
• Remember user preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations

You can control cookie settings through your browser, though this may affect platform functionality.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending email notifications to registered users
• Displaying prominent notices on the platform

Continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.